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Frequently Asked Questions
How do I troubleshoot connection issues?
Make sure both devices are connected to the same Wi-Fi network, have SHAREit open, and are within close range of each other.
Why are my files not transferring?
Check that you have sufficient storage space on the receiving device and that the file format is supported by SHAREit.
Is SHAREit safe to use?
Yes, SHAREit uses end-to-end encryption for all file transfers and doesn't store your files on any servers.
Can I share files without internet?
Absolutely! SHAREit creates a direct connection between devices, so no internet connection is required for file transfers.
What's the maximum file size I can share?
There's no specific limit imposed by SHAREit, but transfer speed may vary based on file size and device capabilities.
How do I update SHAREit?
Visit your device's app store (Google Play, App Store, etc.) and check for updates, or download the latest version from our website.
Response Times
All times are during business days. We strive to respond as quickly as possible!